Intelligent. Transparent. Accountable.

AI-Enabled Grievance Redressal System

Transform traditional grievance handling into a smart, automated, and data-driven ecosystem. Empowering governance and public service bodies with advanced NLP and Artificial Intelligence.

60-80%

Resolution Speed

70%

Manual Work Cut

Critical Issue detected in routing
Urgent SLA deadline approaching
Normal Ticket resolved automatically

About ResolveAI

Our Mission

ResolveAI Technologies is an AI-driven SaaS company focused on building intelligent automation platforms for grievance management, governance, and operational efficiency.

Our mission is to improve transparency, accountability, and service quality through advanced AI solutions.

Product Overview

A cloud-based, full SaaS platform designed to automate, streamline, and modernize complaint management for government organizations, enterprises, educational institutions, and public service bodies.

Powered by advanced AI and NLP, it automatically classifies, prioritizes, and assigns grievances ensuring faster resolution.

Platform Features

Advanced capabilities for a modern administrative ecosystem

AI-Powered Routing

  • Automatic classification
  • Intelligent department routing
  • Priority detection (critical, urgent)
  • Sentiment analysis

Omnichannel Submission

  • Web portal & Mobile-friendly
  • Email integration
  • WhatsApp integration
  • API for external systems

Real-Time Dashboard

  • Live complaint tracking
  • SLA deadline monitoring
  • Department analytics
  • Automated escalation alerts

Automated Escalation

  • Time-based escalation
  • Auto notifications & reminders
  • Multi-level hierarchy
  • Full accountability tracking

Transparency Portal

  • Unique complaint ID tracking
  • Real-time status updates
  • SMS & Email notifications
  • Feedback & satisfaction

Enterprise Controls

  • Role-based access control
  • Workflow management
  • Audit logs & tracking
  • Custom configurations

Secure Cloud SaaS Architecture

Fully Host Platform

Reliable and always accessible cloud-hosted infrastructure.

End-to-End Encryption

Maximum data security with military-grade encryption.

Multi-tenant SaaS Model

Highly scalable architecture serving multiple organizations efficiently.

Key Benefits

Why organizations choose ResolveAI for their operations.

60–80% Faster Resolution

70% Reduced Manual Work

Improved Trust & Transparency

Real-Time Accountability

Fully Automated Workflow

Massive Scalability